Fabulous 10 day vacation to the Gran Bahia Principe Coba Resort in May 2011 I traveled with 7 of my family members. We left Baltimore, MD at 9:00 am and arrived into Cancun Airport at 2:10 pm to a rather warm afternoon compared to the chilly morning we left in Baltimore. As a Travel Agent and a frequent traveler I am very aware of the time it can take to get to your resort when using the free transfers included in most vacation packages so I opted to get private transportation so we would not have to make stops at other resorts to drop passengers off. Our drive was around 1 hour and 30 minutes from the airport to the Gran Bahia Principe Coba however our driver on the way back to the airport got us there in 1 hour 10 minutes to the 8 of us traveling it was well worth the $160 for the round trip.
Once we arrived at the main Coba lobby we where whisked off in a custom golf cart to our private Golden Lobby where we had a more personal check in an we where met by Felix the Guest Services Manager how had fruity cocktails waiting for us. Felix went above and beyond to make sure myself and the other members of my family where happy and well taken care of during our 10 day vacation. I was also able to make all my specialty restaurant reservations with Felix through email before I even arrived which was a plus for me to assure I got the dinner times I wanted at the restaurant I wanted with out issue.
I made several request before arriving as my family wanted our rooms together and to be on the second or third floor to have a better view from our balconies which I new would be a hard request to fill but I pay good money to go to places like this so I never hesitate to ask and Felix made it happen for me which was a big deal for all of us. Here it is on the first day and from the service I have already received I and sold hands down the best personalized service I have ever received at a resort on my first day at the resort not to mention the service I was getting before ever leaving the United States.
As our 10 day vacation went on I was impressed with the service and the accessibility to all the managers as they where present throughout the day at different locations making sure guest where happy. We had private dinners where the managers introduced themselves and told us if your not happy where not happy gave us surveys for comments and suggestions this was the first resort I have been to that have done such things and I was Impressed to say the least.
My thoughts on the Resort are mostly it’s a great place however not sure if it is the region but most of the beach area is rocky and I would recommend wearing water shoes but we did manage to find A nice stretch of beach between The Coba Resort and The Tulum Resort where there where no rocks and A nice sandy bottom. The grounds are kept very nice Lobbies, theater, Restaurants and other facilities where very clean our rooms where nice and cleaned everyday with different little towel creatures made on our bed we did have an issue with our mini bar getting filled first day but only took a phone cal to Felix and that issue was resolved rather quickly.
The food at the restaurants we very good we loved the Japanese Restaurant and did go there twice, We enjoyed La Gran Tortuga where they serve meats until you turn your card over to red this one was really good try the cooked pineapple at the end for sure. I enjoyed the Pescador Restaurant which is seafood but other in my family where not as satisfied as I myself was but we all did agree that the Mediterraneo Restaurant had some unbelievable steak to die for. we ate at 2 of the buffet restaurants in the Coba resort and both had good food however the main Kukulcan buffet near the Coba Lobby is much bigger and has more food options than the Cozumel Buffet near the Premier Lobby.
The entertainment was ok myself and other in my family felt that some of the singers in the shows we not good at all and should have been lip singing instead of ruining it, but they did a good job for the most part. There was always entertainment people around from morning until night at the pool in the lobby area always entertaining the guest which is a good thing. The best show by far was The Michael Jackson show and if you are at the Gran Bahia Resorts in Mexico and want to see this show get there at 9:00pm as the theater packs up more for that show than all others.
The pools are nice very big and open plenty of room where your not bumping into each other however it was a bit of an issue getting 2 or 3 chairs together as guest where saving there chairs with towels early in the morning and returning in the afternoon to use them despite the signs saying not to do so. One issue I had as well as many other quest in the pools are that the pool bars close at 5:00pm while the pool remained open until 8:00pm that didn’t go over well especially with the Canadians we met (Real Drinkers). And there where no waiters or waitresses walking around the pool which was a negative for me.
However the service was all around great at the restaurants and bars the staff was pleasant and would go out of the way to help you out for sure ( A $1 tip would get you whatever you wanted). Overall It is a very nice place I would return and highly recommend anyone looking for a beautiful place to visit with top A notch staff and all around great resort to visit The Gran Bahia Principe Resorts in the Rivera Maya Mexico.